1. PURPOSE
This document contains General Conditions under which the Trader provides services to Customers and access to and use of https://www.dnk-d-sign.com/, and the products and services available through this website.
2. TRADER DETAILS
Nada Došen, freelance designer
OIB: 14863641694
Vijenac Frane Gotovca 8
10000 Zagreb, Croatia
Phone: +385 91 797 5436
e-mail: dnk.masarykova@gmail.com
e-mail: shop@dnk-d-sign.com
IBAN: HR7523600001100915652
3. DEFINITIONS
Trader – DNK by Nada Došen
Customer – any physical or legal person using the website; including browsing, creating orders, purchasing goods, returning and exchanging etc. who agrees to all of the terms of Service.
Website – www.dnk-d-sign.com domain and its subdomains owned by Nada Došen, freelance designer
Online store – online platform for purchase of goods using website https://www.dnk-d-sign.com/
General Condition – by clicking on any item, link or a button, located on the https://dnk-d-sign.com/ (except the link to these terms and conditions), the customer agrees and accepts these Terms and Conditions of the online store
CPA – means Consumer Protection Act.
PDPA – means Personal Data Protection Act.
Personal data – means personal data under the Personal Data Protection Act (PDPA).
Account – registration at https://dnk-d-sign.com/, created by a customer via their e-mail address and password, which allows them to create an order/contract and contains information about the user and history of their acts.
Order – an e-document representing communication form between the trader and the customer through which the customer informs the trader of their intentions to purchase the goods and services from https://dnk-d-sign.com/
Goods and Services – each subject of the contract.
Contract – the agreement between the trader and the customer for purchasing the goods at the website price and according to these terms and conditions, each order is a different contract.
Content – any information including images, texts, design, software, database etc., also any information provided by the trader to the customer via webstore about the products, services, prices, discounts and messages sent by any form of communication.
Delivery – receiving the ordered and paid goods.
Courier – a company which is registered and operate under the Postal Services and deliver the purchased goods to the address specified by the Customer.
Payment – the transfer of finances which are demanded for purchasing of goods from the online store according to the Payment methods
4. MAIN POINTS
4.1. All conditions are mandatory for all customers of https://dnk-d-sign.com/
4.2. All Terms and Conditions may be updated by the Trader at any time. Each Customer should check this page regularly to take notice of any changes Trader may have made to the Terms and Conditions.
4.3. Any use of the online store means that the Customer agrees, accepts and complies with General Terms and Conditions.
4.4. Using the online store, the Customer is responsible for any damages to the Trader or a third party, resulting from their actions.
4.5. If the Customer does not agree with these Terms and Conditions, they should not use the webstore.
4.6. Customer has the right to disagree with General Terms and Conditions if they do not have a Contract or any obligations to the Trader.
4.7. The website http://dnk-d-sign.com is available for Customers in Croatia, EU countries, Switzerland, Norway, BiH, Serbia, Montenegro, Northern Macedonia. The Customer must be over 18 years of age and possess a valid ID. Otherwise the Customer has a criminal liability.
4.8. If any clause in these Terms and Conditions isn’t applicable or is invalid, it does not impose invalidity of the other clauses.
5. CONTENT
5.1. DNK by Nada Došen is trying to maintain the accuracy of the information provided to the Customer through the webstore.
5.2. DNK by Nada Došen is not responsible for technical mistakes, inaccuracies in the description or the pictures of the products, prices of the items, and any external tamper. If Customer finds any, they shall notify the Trader.
5.3. The descriptions and the prices of the products can be changed at any time and may contain mistakes.
5.4. http://dnk-d-sign.com/ contains links to other websites with their own privacy policies. DNK by Nada Došen is not responsible for the privacy policies of these websites.
5.5. DNK by Nada Došen is not responsible for any losses of the Customer, caused by the use of the webstore. All costs associated with this kind of damage are on behalf of the Customer.
6. CONCLUDE A CONTRACT
6.1. Customers use the interface http://dnk-d-sign.com/, to conclude a contract in the webstore.
6.2. The contract represents these Terms and Conditions, available at http://dnk-d-sign.com/. The specifics of each contract are described in each order confirmed by the Customer.
6.3. Parties of the contract are the Trader and the Customer, with their personal information upon registration of the order.
6.4. Customer creates an order using the webstore in order to receive the goods and services followed by payment.
6.5. The Trader notifies the Customer by e-mail or phone that the order is obtained, which does not mean acceptance or commitment by the Trader. Every order is followed by a confirmation e-mail.
6.6. The Trader may not deliver the goods and services which are demanded in the order because of lack of stock availability, changes of the price etc. In any case, the Trader will notify the Customer by e-mail or phone. In these cases, the Trader is responsible to make a full refund within 14 days to the Customer for prepaid goods.
6.7. The Conclusion and confirmation of the contract are considered received, when the parties are able to access them.
6.8. The courier delivers the goods to the Customers address, and is not responsible in case of incorrect contact details.
6.9. If the Customer has paid for the ordered goods or services in advance, and the Trader is unable to deliver them, then the Trader will notify the Customer and make a full refund within 14 days from the date the Trader established their inability to deliver the ordered goods, or from which the Customer has terminated the contract.
7. ORDER
7.1. The Customer can order goods and services from https://dnk-d-sign.com/ at any time, with or without a registered account. DNK by Nada Došen gives discounts to their registered customers – individuals and legal entities. For all legal entities the discounts are defined by their chosen business sector. DNK By Nada Došen reserves the right to unilaterally change their legal terms.
7.2. By confirming the order, the Customer confirms that the information they provided is correct.
7.3. The webpage of each item gives information about the stock availability or delivery time. It is possible, after sending the order, that some of the products may not be available because of the system updates. In that case, the Trader will notify the Customer by e-mail.
7.4. After sending the order, the Customer agrees to being contacted in order to confirm the product’s availability, prices and delivery time.
7.5. Trader may refuse an order or a part of it, in that case the trader will notify the Customert. The refusal does not affect any party in the following cases:
- Incomplete and incorrect information provided by the Customer
- The Customer makes any damage to the Trader or a third party
- Out of stock
- Invalid money transaction.
8. RETURNS
8.1. The customer of the webstore is entitled to cancel the purchase and to return the ordered products within 14 days from the date of delivery.
8.2. To refuse the order the customer must complete the RETURN FORM, or send e-mail to strore@dnk-d-sign.com or dnk.masarykova@gmail.com .The information, which the customer has to provide is: name, address, telephone number, e-mail address, order number, message about the cancellation, description of the products and bank account to which the trader will refund the amount paid.
8.3. The customer can exchange the product for another one from the same or from a different category. In doing so, both the trader and the customer undertake to settle the difference in price between the returned and requested product.
8.4. In this case the customer will be liable for the cost of return to our warehouse in Croatia.
8.5. If the customer cancels the contract, or receipt of the ordered and delivered goods, the amount of paid goods and the amount of delivery will be refunded within 14 (fourteen) days from the date of cancellation.
8.6. The trader may delay the refund until received the products back or to obtain the proof that the products are sent.
8.7. The products must be returned unused, undamaged and sent securely. All products must be in the original packing, with product tags and documentation.
8.8. Trader reserves the rights to retain the paid amount, if the customer returns any of the products with damage, scratches, missing components or missing tags and documentation.
8.9. The payment amount will be refunded via the following payment methods:
- by credit or debit card – return to the account from which the payment was received
- to the bank account of the buyer
8.10. The cost of return delivery in these cases is paid by the customer.
8.11. Products must be returned in the original packaging and with documentation. When the customer cancels the contract for more than one product, which are from the same group or category of products, they can open only one product, while the others must be returned in the original packaging.
8.12. The right to cancel the contract is not accepted for products returned with damage, tears, lack of components or defects of markings and documentation. The buyer has the right to make a complaint under these Terms.
9. ONLINE SALES POLICY
9.1. Any customer has access to website: http://dnk-d-sign.com/
9.2. Any customer can make an order, with or without a registered account.
9.3. All prices of the products or services on the website are final, declared in HrK (kn) or in EUR (€) including VAT and all other requirements by law, taxes and fees.
9.4. Customer discounts do not apply for promotional products and products with lowered prices.
9.5. Before sending the order each customer confirmed that they agree with these Terms and Conditions.
9.6. Once the customer has placed their order, they will be presented with an order confirmation screen detailing what they have bought, payment methods and delivery options.Trader is not responsible in case of undelivered parcels because of incorrect contact details.
9.7. For online payment or international bank transfer, the trader is not responsible for any extra charges, fees or other additional payment in connection with the transaction.These costs are borne by the customer.
9.8. http://dnk-d-sign.com/ reserves the rights to limit the customer access to registration of the order or to any of the payment methods. In that case, the trader is not responsible for any losses of the customer. If a customer needs any information about limitations on their account, let contact the trader.
9.9. The customer can post their comments in the sections established from http://dnk-d-sign.com/ . The comments which contain obscene or inappropriate information will not be published on the website. The trader can process the received information.
9.10. Communication between the customer and the trader may be done through the website or by personal contact.
9.11. When the Customer creates an account or confirms the order, he can select the option to receive an electronic newsletter. The refusal can be done by click on the link of the newsletter or by send a request on the following e-mail address: dnk.masarykova@gmail.com or shop@dnk-d-sign.com.
10. PAYMENT METHODS
10.1. All prices of the products or services on the website are final, declared in HrK (kn) or in EUR (€) including VAT and all other requirements by law, taxes and fees.
Third countries: non-EU countries – Bosnia and Herzegovina, Liechtenstein, Norway, UK, Ukraine, Serbia.
Pursuant to Article 45, paragraph 1, item 1 of the VAT Act, prices for third countries are expressed without VAT. VAT is paid in accordance with the laws of the country to which the shipping is made.
Serbia, Norway, Liechtenstein, Ukraine and Bosnia and Herzegovina: orders up to 7,500 HrK (€ 1,000) are not subject to export customs clearance. Above 7,500 HrK (1000 €), the cost of export customs clearance is charged in accordance with the price list of the logistic company DPD Croatia. (www.DPD.hr)
10.2. In process of ordering, The Customer can select between the following payment methods:
1. Payment on delivery – pay in cash upon product delivery – only for customers from the territory of Republic of Croatia!
2. Bank transfer / general payment slip / Internet banking – payment based on proforma invoice to be sent to the email address specified when ordering
If the payment is made by payment to the account (general payment slip, bank transfer or internet banking), the buyer is obliged to use the following payment details:
Payer: name and surname of the buyer, residential address
Recipient: Nada Došen, freelance designer
IBAN: HR7523600001100915652
SWIFT: ZABAHR2X
3. Credit card – one-time or installment American Express, Master Card, Diners, Visa or Maestro cards
Credit card payment security
Our store uses the WSPay credit card billing system. With this system, the entry and transfer of personal data and card number data is protected by the SSL 256-bit encryption protocol provided by WSPay ™ online credit card authorization system. Credit card authorization and payment is done through the WSPay system for real-time card authorization and payment.
WSPay is a secure system for online payment, real-time payment, credit and debit cards and other payment methods. WSPay provides the customer and merchant with secure registration and transfer of entered card data, which is confirmed by the PCI DSS certificate that WSPay has. WSPay uses SSL certificate 256 bit encryption and TLS 1.2 cryptographic protocol as the highest levels of protection when writing and transferring data.
All payments will be effected in Croatian currency or in EUR (€) depending on which country the customer orders from. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
In the case of payment by credit or debit card through the financial institution WSPay, all the necessary conditions and information, the customer can be found at the link WSPay: https://www.wspay.info
10.3. For any order, the customer is required to provide the detailed information for an invoice.
10.4. Trader will create an invoice to the customer based on the details of the order.
11. DELIVERY INFORMATION
11.1. The trader will dispatch the products to the customers address, after the receipt of payment and in case the customers address is located on the territory of Croatia,European Union (EU) , Switzerland, Iceland, Lichtenstein, UK, Norway, BiH, Serbia, Montenegro, Northern Macedonia..
11.2. The trader is required to provide a proper package and documentation.
11.3. Trader is not responsible in case of delay of the delivery because of a courier’s fault.
11.4. Trader is not responsible in case of incorrect shipping details.
11.5. Delivery time of determined and paid goods, sent to the address of the Buyer is from 2 to 10 working days for the Republic of Croatia, and up to 14 working days outside the Republic of Croatia, after order confirmation and availability check.
Delivery time could be extended due to public holidays and / or weekends. In case of delay / delay of shipment, the Merchant will notify the Buyer by e-mail.
If the product is out of stock, the Merchant will notify the Buyer of the possible delivery date, or will offer a product replacement or refund.
11.6. The trader delivers goods from Monday to Friday (except public holidays).In case of delay of the delivery, the Trader will notify the Customer by e-mail.
If the product is “out of stock”, the Trader will inform the customer about the possible delivery time, or will offer to exchange the product or refund.
11.6. http://dnk-d-sign.com/ may request additional confirmation of the order by e-mail or phone. If the confirmation is not done, the order will be canceled.
11.7. If on arrival of the goods it appears that they are damaged, the customer shall, before accepting delivery of these goods, have the shipping agent draw up a damage report and report to the trader on the phone Nr: +385 91 7975436 or via mail: shop@dnk-d-sign.com. Otherwise the Trader is not liable, and the products will be counted as accepted from the Customer.
12. INTELLECTUAL AND INDUSTRIAL PROPERTY
12.1. The content, texts, logos, all images, pictures, symbols, headlines, measures and weights, and multimedia content provided and stated on the website are exclusive property of the http://dnk-d-sign.com/
12.2. The customer has not rights to copy, distribute, publish, modify, making it available to third parties, sell, or transfer the content from http://dnk-d-sign.com/ without agreement of the Trader.
12.3. The customer can use the content only for personal, noncommercial purposes which are not in contradiction with General Terms and Conditions.
13. CONFIDENTALITY
13.1.The customer is responsible for protecting the confidentiality of his username, password and access to his account.
13.2. The customer agrees that trader may use his personal information for marketing purposes, personal contact and legal purposes, without his permission.
13.3. The customer agrees that the information provided to the Trader may be used, reproduced, published, distributed and modified. The trader has no obligation to keep this information confidential.
13.4. Customer may always request to improve or update his personal information, when it is incorrect, incomplete or irrelevant.
13.5. Customer has not right to disclose the information about the contract, without the explicit consent of the Trader.
14. WARRANTY
All products in DNK by Nada Došen website store have a legal guarantee under the current low and trade policy of the store. The products are brand new in an original package.
15. TRANSFER OF OWNERSHIP
The ownership of the goods will be transferred after their delivering to the Customer, after the receipt of the payment. Delivery of the goods will be certified with the signature of the Customer.
16. COMMENTS AND REVIEWS
16.1. Comments and Reviews constitute the personal opinion based on first-hand experience. By posting a comment or review on the website, the Customer represents and warrants that he is 18 years of age or older and all content that he posts is truthful and accurate.
16.2. The trader reserves the right not to publish comments and reviews.
16.3. Comments or reviews which are not related with the product will not be published on the website.
16.4. Comments or reviews which contain false, inaccurate or obscene information will not be published on the website.
16.5. Comment or review which contains any pricing information will not be published on the website.
16.6. Comment or review which includes any references to other websites, URL addresses, e-mail addresses or phone numbers will not be published on the website.
16.7. Comment or review which infringes any third parties copyright, trademark, advertisement will not be publish on the website.
16.8. By posting a comment or review, the customer represents and warrants that the customer is the author of the comment.
16.9. The trader reserves the right to change, edit or delete any comment and review published by the customer on its website.
17. LIABILITY
17.1. The trader shall not be liable for any negligence, consequential damage or damage suffered by the Customer or third parties, occurred as a result of force majeure or those that are beyond the control of the trader.
17.2. If the Trader is liable, the liability shall be limited to the relevant invoice value of goods.
17.3. The Internet is not a protected or error-free environment and the Trader has no liability for any loss or damage resulting from the use of the website. In case of technical failures that may lead to dislocation and posting of wrong information, the Trader will notify the Customer before sending the order.
18. PRIVACY POLICY
This policy aims to inform you about the ways we, as administrators, handle your personal information, as well as about your right to control these activities.
18.1 PERSONAL DATA
Personal data is any information that relates to an identified or identifiable living individual (such as: email address, name and surname, address, age, date of birth, phone number etc.).
18.2 THE TYPE OF PERSONAL INFORMATION WE COLLECT
We only collect information you provide to us: name, address, email address, phone number or company information so that we are able to perform our business activities.
Ways to collect your personal data that have become part of our data base:
- Data from exhibitions
- Data from visit cards
- Data from visits
- Data from recommendations
- Registration for business partnership
- Entering into contracts
- Logging in for newsletters/promotional pamphlets
- Registration of guarantees
- Logging in to online shops
- Purchase of goods
- Filing complaints
- Publicly available information
- Any other legal means
18.3 USE AND STORAGE OF PERSONAL DATA
The main activities, objectives and reasons that are associated with the processing of personal data are:
- Fulfillment of orders and contracts
- Providing advisory services to companies / chatting
- Email marketing
- Multimedia messages
- Communication by telephone
- Mailing
- Business negotiations
The personal data which we collect gives us the chance to keep you informed about our latest products, promotions, news and upcoming events, changes in our terms and conditions and company policy, internal controls and analyses. In case you wish not to appear any more in our list of addresses, please feel free to contact us at any time in order to unsubscribe.
We have introduced administrative, technical, and physical means to protect your personal data from loss, theft and misuse, unauthorized access, disclosure, modification, or destruction. DNK by Nada Došen employees are bound to observe the measures to protect your personal data appearing in our database and the access to these data is limited to the need to perform their obligations.
In cases of transfer of your personal data to third party service providers, DNK by Nada Došen has concluded agreements for data protection at all levels of protection in accordance with the respective standards.
Your personal data will be retained for the time period necessary for the fulfillment of the objectives, but not longer than the period provided for in the law. Storing time is determined depending on the type of data and the purposes for which they are required. After expiry of the defined period, the data will be erased.
DNK by Nada Došen does not process data of minors under 18 years of age without the express consent of their parents or legal representatives.
18.4 USE OF COOKIES
DNK by Nada Došen uses different types of cookies to provide you an access to essential services, enhance website functionality and to deliver to you online ads that are tailored to Your interests.
In particular, DNK by Nada Došen uses cookies on http://dnk-d-sign.com/ website to:
- Enable you to set up and identify an account
- Enhance your shopping experience
- Remember items you place into your shopping cart
- To deliver ads that are appropriate and based on your interests
- Remember items you have been looking at so that you can quickly and easily go back to an item you looked at previously
What are Cookies?
Cookies are small files which are stored on your internet browsing device (e.g. computer, tablet or phone). Cookies do not store your personal details, they can not harm your files or increase the risk of viruses on your device.
Types of cookies on our website
Strictly Necessary Cookies. These cookies are essential to our website. They enable you to navigate around the website and use the features that you have requested. Without these cookies, we can not provide the services that allow this website to operate.
Performance Cookies. These cookies collect information about how visitors use the website. They provide information about the areas visited, the time spent on the website and identify issues that our users may be experiencing. This helps us to improve the structure and content of the website.
Functionality Cookies. This type of cookies enhance your browsing and shopping experience. These cookies can remember your username and language preferences, next time to your visit on our website. Remembering your choices, helps us provide enhanced and more personal features.
Advertising Cookies. This type of cookies deliver to you personalized online advertisements, which are tailored to your interests and web activity. These cookies can also help us to measure the effectiveness of promotional and advertising campaigns.
Control and Delete Cookies
Most browsers settings allows you to manage the use of cookies. If you disable or delete cookies you may not be able to navigate the website or access important parts of our website.
18.5 SOCIAL NETWORKS
DNK by Nada Došen is not charged with the protection of your personal data appearing in any social networks such as Facebook, YouTube, Twitter, and such other ones. Please read carefully the terms and conditions of these sites.
YOUR RIGHTS
Following options are available for you at any time:
- To check the accuracy, completeness and up-to-dateness of your personal data:
- The right to require the respective modification, erasure, or blocking of your personal data; and
- The right to refuse the processing of your personal data for the purpose of receiving the electronic newsletters and other marketing communications etc.
18.6 CONTACT FOR QUESTIONS
In case you wish to exercise your rights or if you have any questions about our handling of your personal information or related issues, please contact us via any of the following ways:
- Call us: +385 91 7975436
- Send e-mail: dnk.masarykova@gmail.com or shop@dnk-d-sign.com
- Send letter:
18.8 POLICY VALIDITY AND UPDATING
We may, from time to time, up-date our Privacy Policy. In case of changes in our actual Privacy Policy, we undertake to inform you accordingly.
19. FORCE MAJEURE CLAUSE
19.1. A party shall not be liable for any failure of or delay in the performance of this agreement for the period that such failure or delay is due to force majeure. Force majeure is an unforeseen event beyond the control of the parties, which can not be avoided.
19.2. If the event continuous for 14 days, each party may cancel this agreement by serving notice on the other party, without due compensations for any damages.
19.3. This Agreement shall be governed solely by the laws of the Republic of Croatia. All disputes will be resolved in the court of the Republic of Croatia, in accordance with the usual legal rules.
