Free Delivery
Free delivery applies to all countries within the European Union, including:
- United Kingdom
- Liechtenstein
- Monaco
- San Marino
- Vatican
- Serbia
- Switzerland
For all listed countries, delivery is without additional costs.
Countries with Fixed Delivery – €20
For the following countries, delivery costs €20, with no hidden fees:
- Cyprus
- Malta
- Bosnia and Herzegovina
- Kosovo
- North Macedonia
- Montenegro
- Norway
Note: For non-EU countries, customs checks may apply – any customs clearance fees are borne by the customer.
Delivery Time
Delivery to all countries takes up to 7 business days.
Logistics Partner
GLS Croatia d.o.o.
Address: Stupničke Šipkovine 22, 10255 Donji Stupnik, Croatia
OIB: 88360795357
Phone: +385 1 2042 672
Email: gls@gls-croatia.com
Website: gls-group.com/HR
Shipping and Tracking Systems
- Track & Trace: enter your tracking number via the online form to check the status and estimated delivery time.
- MyGLS / GLS Connect / API: modern systems for creating labels and connecting with online shops or ERP systems.
Services and Commitment
- Fast and reliable delivery: within Croatia in 24h, internationally 24–96h.
- Real-time tracking: available for domestic and international shipments.
- Parcel Shop & Parcel Lockers: more than 210 Parcel Shops and 460 GLS Parcel Lockers across Croatia.
- Standard insurance: shipments are insured up to HRK 1,250; additional insurance available if needed.
- Environmental and safety responsibility: GLS holds ISO 14001 certification and implements measures to reduce CO₂ emissions.
Working Hours and Customer Support
Customer support is available on business days from 08:00 to 18:00 at +385 1 2042 672 or via email: cs@gls-croatia.com
